Shipping policy

Last updated: May 2026

Shipping Policy

At Otrixs, we are committed to providing a smooth and reliable shopping experience from checkout to delivery. Below you will find important information about our order processing, shipping timelines, tracking, and support.

Order Processing

All orders are carefully reviewed and processed within 1–3 business days after payment confirmation.

During peak periods, holidays, or promotional events, processing times may be slightly extended due to increased order volume.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations & Delivery Times

Otrixs currently ships to customers across the United States and Canada.

Estimated delivery times:

USA: 1–2 weeks
Canada: 1–2 weeks

Delivery times are estimates and may vary depending on factors such as:

Shipping destination
Carrier processing times
Weather conditions
Customs clearance (if applicable)
Unexpected delays outside of our control

We appreciate your patience while your order is safely delivered.

Shipping Costs

Shipping fees are calculated based on your delivery address.

Standard Shipping: $12
Free Shipping: Available on orders of $30 or more

Free shipping eligibility is automatically applied at checkout when your order meets the minimum purchase requirement.

Order Tracking

After your order has been shipped, you will receive a tracking number via email.

Please allow a few business days for tracking information to update after your shipment has been dispatched.

You can use your tracking number to monitor your order’s delivery progress.

Delayed or Missing Packages

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including carrier delays, weather conditions, or customs processing.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will be happy to review your order status and assist you.

Incorrect Shipping Information

Please carefully review your shipping details before completing your purchase.

Otrixs is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist before the order is shipped.