Política de reembolso

Last updated: May 2026

Return & Refund Policy

At Otrixs, we want every customer to feel confident when shopping with us. If your order does not meet your expectations, our team is here to help and make the return process as simple and smooth as possible.

Returns

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition

  • The product must include the original packaging and any included accessories

  • Proof of purchase or order confirmation may be required

For hygiene and safety reasons, beauty products that have been opened, used, or worn may not be eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so our team can assist you with a resolution.

Return Process

To request a return, please contact our customer support team with:

  • Your order number

  • A description of the issue

  • Photos or videos of the product condition (if applicable)

Once your request is approved, we will provide return instructions.

Please do not send items back before receiving approval from our support team. Unauthorized returns may not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless:

  • The item arrived damaged

  • The wrong item was shipped

  • The product had a manufacturing defect upon arrival

Exchanges & Replacements

If you receive a damaged, defective, or incorrect product, Otrixs may offer a replacement or exchange depending on product availability.

Our team will review each case and provide the most suitable solution.

Non-Returnable Items

Items that may not qualify for return include:

  • Products that have been used, worn, or altered

  • Items without original packaging

  • Products damaged due to misuse or improper handling after delivery

  • Final sale or clearance items (if applicable)

Order Cancellations

Orders may only be canceled within a limited period after purchase.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If you need to make changes to your order, please contact us as soon as possible and we will do our best to assist.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our customer support team.

We are always happy to help and will do our best to resolve any concerns quickly and fairly.